Privacy & Credit Reporting Policy
Last updated: 31 March 2026
1. Overview
HSuite (operated by MediPay Pty Ltd, ACL 504136) is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and store your personal information.
2. Information We Collect
We may collect personal information including your name, contact details, date of birth, employment and financial information, and health service provider details. This information is collected when you use the HSuite platform, apply for a payment plan, or interact with our services.
3. How We Use Your Information
We use your personal information to process payment plan applications, manage your account, comply with legal obligations, communicate with you about our services, and improve the platform. We will not use your information for purposes other than those outlined in this policy without your consent.
4. Credit Reporting
As part of processing payment plan applications, we may access your credit information from credit reporting bodies. This is done in accordance with the Privacy (Credit Reporting) Code 2014. For full details on our credit reporting practices, please refer to the MediPay Credit Guide.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure data storage, and access controls. Our platform maintains 99.9% uptime with enterprise-grade infrastructure.
6. Your Rights
You have the right to access, correct, or delete your personal information held by us. You may also lodge a complaint about our handling of your personal information. Contact us at support@hsuite.au to exercise these rights.